SMS Compliance & Opt-In
// carrier & registry verification guide
Verification Notice
This document outlines the user opt-in workflow, consent capture methods, message flows, and compliance guidelines for the Shelvdon platform. Shelvdon is a B2B SaaS order-tracking utility that storefront merchants use to send transactional alerts regarding service order statuses. No marketing or promotional SMS are dispatched.
1. Interactive Form & SMS Simulator
Interact with the digital form mock below to see the exact workflow store clerks use to capture consent. The phone simulator displays the resulting SMS notifications and verifies the STOP opt-out keyword loop.
I agree to receive transactional SMS notifications regarding my service order status and pickup alerts from Shelvdon.
⚠️ Note: If you do not check this box or provide a phone number, you will not receive any status update messages.
*Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe.
2. Use Case and Message Type
// Campaign Use Case Category
Customer Care / Transactional Notifications
// Content Type
Order Progress & Pickup PIN Verification
The campaign use case is strictly limited to Customer Care and Transactional order status alerts. SMS notifications are triggered exclusively when a customer's physical item progresses through the service pipeline, and when it is ready for collection.
3. Message Templates & Flow
Below are the exact message templates sent during double opt-in verification and standard transactional operations:
// Step 1: Double Opt-In Confirmation SMS
Shelvdon Alerts: Please reply START to confirm your subscription to receive transactional order alerts. Reply HELP for help, STOP to cancel. Msg&Data Rates May Apply.
// Step 2: Welcome Confirmation Message (upon replying START)
Welcome to Shelvdon Alerts! You have successfully opted in to receive order status updates. Reply HELP for support, STOP to unsubscribe. Msg&Data Rates May Apply.
// Step 3: Transactional Order Ready Status Update
Hi Liam, your order at Shoe Repair is now Ready for pickup. Please present your PIN to the clerk. Reply STOP to cancel.
4. Opt-Out (STOP) and Support (HELP) Workflow
All SMS delivery operations follow CTIA and TCR specifications regarding user autonomy:
- Opt-Out keyword (STOP): Customers can reply with STOP at any time. The system processes this request automatically, immediately unsubscribes the customer, sends a confirmation SMS ("You have been successfully unsubscribed. You will no longer receive order updates."), and blocks further messages.
- Help keyword (HELP): Customers can reply with HELP to obtain contact details, or email support directly at support@shelvdon.com.
- Privacy and Security: Consistent with our Privacy Policy, customer phone numbers and opt-in consent logs are kept strictly confidential and are never shared or sold to third-party entities for marketing or promotional services.