Stop spending hours making manual phone calls. Alert customers instantly via text when their order is ready for pickup, fully compliant with CASL and TCPA rules.
Hi Harry, alteration order #SR-1042 is ready for pickup at Tailor & Co. Store number: 416-555-0199. Reply START to opt-in or STOP to opt-out.
You have been successfully unsubscribed. You will no longer receive order updates. Reply START to re-subscribe.
Text messaging sees a 98% open rate. Here is how automating notifications improves your shop's bottom line.
Most customers ignore phone calls from unknown numbers. SMS updates deliver instantly, prompting faster pickups and freeing up store storage.
Avoid costly spam fines. Our alerts automatically adhere to CASL and TCPA rules by including store details and supporting bilingual keywords (ARRET, COMMENCER).
Set up automatic follow-up reminders. Shelvdon automatically sends a polite text reminder if a customer forgets to collect their item, helping clear shelf space faster.
Understand opt-out controls, text billing, and delivery mechanics.
When a technician marks a ticket as 'Ready' on the Shelvdon dashboard, our system automatically triggers an outbound SMS alert to the customer's phone number, notifying them that their item is ready for collection.
Yes. Every automated text message sent through Shelvdon includes your store's name, telephone number (CASL Pillar 2 requirements), and a clear, functional opt-out keyword notice (e.g., 'Reply STOP to opt-out').
Shelvdon handles carrier keywords automatically. If a customer replies STOP or ARRET (French), our Telnyx webhook updates their profile, disables future alerts, and sends a compliant unsubscribe text. If they reply START or COMMENCER, they are opt-in enabled again.
Yes, you can select from different pre-approved transactional SMS alert presets. Shelvdon's templates automatically interpolate your store phone number, customer name, and ticket details, while keeping opt-out formatting consistent to ensure strict regulatory compliance.
Create tickets, track repairs, and automatically notify customers - without replacing your current POS or learning complicated software.
*Note: Automated transactional notifications are currently optimized and supported for US & Canada (+1) locations.