Prevent lost items and wrong hand-offs. Send a secure 4-digit verification code to customers via SMS automatically. Verify it at check-out in seconds.
Protect high-value customer items (luxury designer bags, suits, expensive gadgets) from theft or confusion.
It is easy to mix up similar-looking coats or bags. By requiring a verification code, you guarantee that the customer in front of you actually owns the checked item.
For electronics, watch repair, or designer alterations, liability for a wrong collection is high. Adding a second factor of authentication protects your store's financial security.
Customers don't need to install any app or remember passwords. The secure PIN is simply texted to their phone, ready to show on arrival.
Learn more about verifying codes, customer options, and bypass procedures.
Pickup PIN verification is a dual-factor security check. When an item is marked ready, Shelvdon generates a secure 4-digit code and sends it to the customer. When they arrive, the clerk enters this code to confirm authorization before releasing the item.
The code is automatically appended to their SMS pickup notification. This ensures they have it handy on their mobile screen when they walk up to the counter.
clerks can bypass the PIN check by selecting the 'Override Verification' button on the ticket, provided they manually verify identification (e.g. asking for customer photo ID).
No. Secure PIN code generation and verification is fully included in our standard plan. Standard SMS rates apply for the outbound notification, but no extra licensing fees are charged.
Create tickets, track repairs, and automatically notify customers - without replacing your current POS or learning complicated software.
*Note: Automated transactional notifications are currently optimized and supported for US & Canada (+1) locations.