Create, track, and complete repair tickets without complicated POS software. Organize your check-in queue and keep workflows moving smoothly.
Paper logs and manual calls waste hours every week. Here's how digital ticket tracking makes your store more efficient.
Intake customers quickly. Enter contact info, select services, write internal notes, and assign physical tags without slowing down the line.
Link every digital ticket to a physical shelf, hanger rack, or storage bin instantly. Find any repair item on demand during counter pickups.
See the exact status of your entire backlog. Filter by technician, status, date, or category to ensure no order is abandoned or delayed.
Here is everything you need to know about our repair tracking capabilities.
Repair ticket tracking is the operational process of creating a digital file for every customer item checked into your store. This file monitors item status (e.g. Received, In Progress, Ready for Pickup) and tracks its physical location, ensuring store employees and customers always know where a job stands.
Yes. Shelvdon allows you to completely eliminate carbon paper tickets. By entering customer and item details digitally at intake, your records are searchable instantly. Plus, customers receive a digital receipt link via SMS automatically, saving paper and reducing lost tickets.
Shelvdon is designed to complement your current setup. Instead of replacing payment systems, Shelvdon focuses exclusively on ticket tracking, inventory location management, and automated notifications. This keeps our interface clean, fast, and focused on operations, rather than complex accounting.
Yes. Every ticket created is stored securely. You can search by ticket number, customer name, phone number, or shelf tag to pull up historic check-ins, internal notes, and pickup timestamps.
Create tickets, track repairs, and automatically notify customers - without replacing your current POS or learning complicated software.
*Note: Automated transactional notifications are currently optimized and supported for US & Canada (+1) locations.